Tech Support,Cybersecurity and AI Enthusiast

Passionate about tech and ethical hacking

Projects

A glimpse into my tech and security work.

Screenshot of a custom AI data analytics dashboard with dark hacker-themed UI.

AI Analytics

Built smart tools to analyze complex datasets.

Photo of a desktop setup showing technical support in action with multiple monitors.

Tech Support

Hands-on troubleshooting for desktop environments.

Visual of a cybersecurity simulation with code and network maps on screen.

Close-up of ethical hacking tools running on a laptop with green terminal text.

Cybersecurity

Simulated attacks to strengthen defenses.

Ethical Hack

Certified hacking to protect systems.

Professional Summary

Work Experience

IT Support Assistant | Electoral Commission Nov 2020 – August 2021

· Critical Infrastructure: Managed Biometric Voter Verification Systems (BVS), ensuring 100% system integrity and confidentiality.
· Incident Recovery: Restored systems to a "correct state" after technical incidents at tallying centers, documenting all resolutions.
· Access Control: Configured user access and security settings for data entry clerks to ensure strict data integrity.
· Hardware Support: Installed and maintained IT equipment inventory, performing routine upgrades to hardware and software.

With a solid background in computer science, I specialize in desktop support, data analytics, and AI, while diving deep into cybersecurity and ethical hacking.
System Administrator and ICT Specialist with over 14 years of experience in securing, maintaining, and optimizing network infrastructures. Proven expertise in LAN/WAN configuration, access control management, and incident recovery. Highly organized and dependable, with a strong background in data integrity and technical documentation. Adept at bridging the gap between complex system requirements and user-friendly support.

ICT Officer / Child Sponsorship Systems Assistant | World Vision International Apr 2014 – Dec 2018

· Infrastructure Deployment: Led IT infrastructure projects, focusing on robust LAN connectivity for remote field offices.
· System Integrity: Maintained global sponsorship systems, performing regular backup and restoration drills.
· Documentation: Authored technical reports and child well-being data analysis, documenting all system resolutions.
· Capacity Building: Trained 50+ staff on system operations and managed video conferencing support.

IT Support Officer | Crystal Net ICT Solutions Ltd Sept 2021 – Present

· Network Maintenance: Oversee the configuration and maintenance of client LAN/WAN systems, ensuring compliance with industry standards.
· Security Management: Implement security application updates including firewalls and antivirus protocols to protect network resources.
· Technical Support: Provide Tier 2 end-user support, resolving complex hardware/software incidents to minimize downtime.
· Web Management: Manage company/client web presence using WordPress, ensuring site security and uptime.

IT Support Officer | Cyber School Tech Solutions Ltd Jan 2010 – Mar 2014

· System Upgrades: Executed hardware and software upgrades across multiple educational institutions.
· End-User Support: Provided routine ICT support and managed network components (routers/switches) for school-wide connectivity.

About Me

Hi, I'm Abitek Dennis, a computer scientist passionate about tech support, AI, and cybersecurity.

A spirit-filled Christian with over 14 years of experience in customer service, IT support,system administration and maintenance. Proficient in technical support, software troubleshooting, system upgrades, and Microsoft applications. Highly organized, dependable, and skilled in data analysis and website management.
With a solid background in computer science, I specialize in desktop support, data analytics, and AI, while diving deep into cybersecurity and ethical hacking.

Abitek Dennis’s insights into cybersecurity helped me secure my network with confidence and clarity.

Martin Okoed

★★★★★